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Treatments only offered in European Union

Terms of Service for OnlineMedicine.co

Effective Date: 01/12/2024

Welcome to OnlineMedicine.co! These Terms of Service ('Terms') govern your use of our platform. By accessing or using OnlineMedicine.co, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Service Overview

OnlineMedicine.co provides professional healthcare services, including medical assessments, treatment plans, and home delivery of medications. All services are conducted in collaboration with licensed physicians and partner pharmacies. All treatments offered comply with EU regulations.

2. Eligibility

To use OnlineMedicine.co, you must:

  • Be at least 18 years old.
  • Provide accurate, complete, and up-to-date information during registration and medical assessment.
  • Use the platform for personal, non-commercial purposes only.

3. User Responsibilities

By using our services, you agree to:

  • Use the platform only for lawful purposes.
  • Maintain the confidentiality of your account login details.
  • Provide truthful and accurate medical information during assessments.
  • Refrain from sharing your prescription or medication with others.

4. Medical Disclaimer

  • OnlineMedicine.co is not a substitute for in-person medical care in all situations.
  • The recommendations provided are based solely on the information you provide in your medical assessment.
  • Always seek a second opinion if uncertain about your prescribed treatment.

5. Prescription and Medication Fulfillment

  • All prescriptions are issued by licensed physicians and fulfilled by our partner pharmacies.
  • Medications are prepared according to strict quality standards.
  • OnlineMedicine.co reserves the right to decline services if the information provided is incomplete or inaccurate.

6. Pricing and Payment

  • Prices for services and medications are displayed on the platform.
  • Payment must be made in full at the time of placing an order unless you are using a subscription plan.
  • We use secure payment processing methods to protect your financial data.

7. Delivery

  • Medications are shipped directly to your provided address in discreet packaging.
  • Orders are typically delivered within 9 to 15 business days.
  • Deliveries are handled by UPS to ensure safe and reliable shipping.
  • In case you wish to return a product, please send it back to the address of the sender, which is the pharmacy in charge of fulfilling your order. Returned products must be unused and sealed.
  • OnlineMedicine.co is not responsible for delays caused by incorrect shipping details or external courier issues.

8. Subscription Terms

OnlineMedicine.co offers subscription-based services through Subify. By subscribing, you agree to the following terms:

  • We only offer 3-month subscription plans.
  • After activating your subscription, you will receive an email with a link to manage your plan. You may pause, cancel, activate, or reschedule your subscription at any time using this link.
  • Our medical team may conduct regular check-ups to ensure your prescribed treatment remains suitable for you.

9. Complaints, Disputes, and Refund Policy

If you have any complaints about our services or products, please contact us at hello@onlinemedicine.co . We are committed to resolving disputes amicably and efficiently.

  • Complaints: Please submit detailed information about your issue via email. We aim to respond within 5 business days.
  • Disputes: If we cannot resolve your complaint directly, disputes shall be governed by the laws of Spain and handled by the competent courts.
  • Refunds: Refunds are only issued if products arrive damaged, incorrect, or are not delivered within 30 business days. Refund requests must be submitted within 14 days of receiving the product.

10. Privacy

Your use of OnlineMedicine.co is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Prohibited Activities

You agree not to:

  • Misrepresent your identity, medical history, or other information.
  • Interfere with the platform's operations or security.
  • Use the platform to obtain prescriptions for substances prohibited by law.

12. Account Termination

OnlineMedicine.co reserves the right to suspend or terminate your account without notice if you violate these Terms or engage in fraudulent, illegal, or abusive activities.

13. Limitation of Liability

  • To the maximum extent permitted by law:
  • OnlineMedicine.co is not liable for any indirect, incidental, or consequential damages arising from the use of the platform.
  • We do not guarantee uninterrupted or error-free access to the platform.

14. Changes to Terms

We reserve the right to update these Terms at any time. Any changes will be effective upon posting on this page with a revised effective date. Continued use of the platform indicates acceptance of the updated Terms.

15. Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Spain.

16. Contact Us

If you have questions about these Terms, please contact us:

  • Entity Name: MENHEALTHCLUB BRAND, S.L.
  • Tax ID: B75242081
  • Address: CALLE NAPOLES 227, 08013 BARCELONA
  • Email: hello@onlinemedicine.co
  • Phone (WhatsApp): +34 632 933 738

By using OnlineMedicine.co, you acknowledge that you have read, understood, and agreed to these Terms of Service. Thank you for trusting us with your healthcare needs!